Shipping Policy

Last updated: September 25, 2026

Lennova operates using a dropshipping and third-party fulfillment model. Depending on the product, your order may be fulfilled and shipped directly by one of our third-party suppliers or fulfillment partners.

1. Order Processing

Orders are processed after payment has been successfully received.

Processing times can vary depending on the product, supplier, inventory availability, destination, weekends, holidays, and other circumstances.

The estimated processing and delivery information shown on the product page, checkout, or order confirmation should be considered the applicable estimate for that order.

2. Delivery Times

Shipping times vary by product, destination, shipping method, and fulfillment location.

Because Lennova uses third-party suppliers, products may ship from different locations. An order containing multiple products may arrive in separate packages and at different times.

We provide available shipping estimates before or during checkout whenever applicable.

Shipping estimates are not guarantees unless expressly stated otherwise.

3. Shipping Origin

Your order may be shipped from a third-party fulfillment location rather than directly from Lennova's customer-service address.

The shipping origin can vary depending on the product and supplier.

4. Tracking Information

When tracking information becomes available, it may be sent to the email address associated with your order.

Tracking information can take some time to update after a package has been handed to the carrier.

5. Shipping Delays

Delivery may be delayed because of:

• Carrier delays.
• Weather or natural events.
• Holidays and peak shopping periods.
• Customs processing.
• Incorrect or incomplete customer addresses.
• Supplier or inventory issues.
• Events outside our reasonable control.

If we become aware of a significant fulfillment delay, we will make reasonable efforts to notify affected customers.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you contact us before an order has been shipped, we will try to correct the address where reasonably possible.

After an order has shipped, we may be unable to change the destination address.

Additional shipping charges may apply where a carrier permits an address correction or reshipment.

7. Lost or Stolen Packages

If tracking shows that an order was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

Contact us if you still need assistance.

Lennova may work with the carrier or fulfillment partner to investigate the shipment. Resolution may depend on the carrier's investigation and applicable law.

8. Customs, Duties, and Import Charges

For international orders, additional customs duties, taxes, brokerage fees, or other import charges may apply depending on the destination country.

Unless expressly stated otherwise at checkout, these charges may be the customer's responsibility.

Customers are responsible for complying with applicable import requirements in their destination country.

9. Delivery Problems

If your order is significantly delayed, damaged, incomplete, or appears to have been lost, contact us at:

Email: muhammadyaman2527@gmail.com
Phone: +1 631-488-3363

Please provide your order number and any relevant tracking information.

10. Shipping Contact Information

Lennova
1520 Rosemont Street
Mesquite, TX 75149
United States

Email: muhammadyaman2527@gmail.com
Phone: +1 631-488-3363