Refund policy
Return & Refund Policy
Last updated: September 25, 2026
Thank you for shopping with Lennova. We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with this policy.
1. Return Period
You may request a return within 30 days of the date your order is delivered.
To be eligible for a return, the item must generally be:
- Unused and in its original condition.
- In the original packaging, where applicable.
- Complete with all accessories, manuals, tags, and other included materials.
- Accompanied by your order number or other proof of purchase.
Some products may have product-specific return conditions stated on the product page.
2. Items That May Not Be Returnable
Certain products may not be eligible for return when permitted by applicable law, including:
- Opened or used personal-care, hygiene, cosmetic, or similar products.
- Products that cannot reasonably be resold for health or safety reasons after being opened.
- Personalized or customized products.
- Digital products or downloads, where applicable.
- Gift cards, where applicable.
- Items clearly identified as final sale.
- Products damaged after delivery through misuse, improper handling, or normal wear and tear.
Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as reasonably possible at:
Email: muhammadyaman2527@gmail.com
Phone: +1 631-488-3363
Please provide your order number and clear photographs or video showing the product and packaging when requested.
After reviewing the issue, we may offer a replacement, replacement shipment, refund, or another appropriate resolution depending on the circumstances and applicable law.
4. How to Request a Return
Do not send an item back before contacting us.
To request a return, email us with:
- Your order number.
- The product you want to return.
- The reason for the return.
- Photos or other information if requested.
If your return is approved, we will provide return instructions.
5. Return Shipping Costs
For a return based on a change of mind, incorrect selection, or another reason not caused by Lennova, the customer is generally responsible for the return shipping cost.
If the item is defective, damaged on arrival, incorrect, or otherwise qualifies for a seller-paid return under applicable law, Lennova will determine the appropriate return-shipping arrangement.
6. Return Address
Approved returns should be sent only according to the return instructions provided by Lennova.
Return/Warehouse Address:
1520 Rosemont Street
Mesquite, TX 75149
United States
Do not send a return to this address until your return has been approved.
7. Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method.
The time required for the refunded amount to appear in your account may depend on your payment provider, bank, card issuer, and location.
8. Order Cancellation
If you want to cancel an order, contact us as soon as possible after placing it.
We will attempt to cancel an order before it has entered fulfillment or shipping. Once an order has been processed or shipped, cancellation may no longer be possible and the order may instead need to follow the applicable return process.
Where applicable law requires cancellation or refund rights, those rights remain unaffected.
9. Refund Delays
If you believe a refund has been approved but you have not received it within a reasonable processing period, please contact us at:
10. Contact
For return and refund questions:
Lennova
Email: muhammadyaman2527@gmail.com
Phone: +1 631-488-3363
Address: 1520 Rosemont Street, Mesquite, TX 75149, United States